Terms and Conditions of Services
A Limited Liability Service Waiver & Release Agreement -
Please Read Carefully
Moving Labor Only Services
A Limited Liability Service Waiver & Release Agreement - Please Read Carefully Moving Labor Only Services
Property Insurance Qualifications: The Following is a list of General Points. Please ask any and all questions prior.
There is NO FEDERAL Law or Regulation mandating a Minimum Property Insurance Coverage for Moving Labor Services
1. POG Moving & Helpers and its affiliates are legally licensed, as applicable by law per city, county, and state
2. POG Moving & Helpers does carry $1,000,000.00/ $2,000,000,00.00 liability coverage in the event of injury and/or death of any team member while on your property
POG Moving & Helpers recommends that all customers acquire an independent, 3rd party, property insurance policy/rider (please refer to your homeowner’s or renter’s insurance agent/broker) for any and all items that customer(s) deem valuable, irreplaceable, expensive and/or otherwise.
1. POG Moving & Helpers is NOT an insurance agent, broker, or provider and does not promote or support any insurance agency.
When POG Moving & Helpers and its’ affiliates’ provide Moving Labor Only Service(s) (of household, commercial or other goods to be moved) it is the responsibility of the customer and/or client to provide: a safe working environment, the proper equipment and materials and is responsible for any and all damages to personal, chattel and real property.
Any damage(s) occurring by POG Moving & Helpers during the course of a load and/ or unload only are to be addressed with the team lead and a Customer Damage Claim completed before the completion of the move. Any and all Customer Damage Claim(s) that are not witnessed by a POG Moving & Helpers team lead will not be validated.
POG Moving & Helpers and its’ affiliates’ VOLUNTARILY Provide the following Customer Courtesy Warranty Coverage (Conditions apply):
1. POG Moving & Helpers may offer on any confirmed damages up to 15.0% or $50.00 (whichever is greater in conjunction with a $500.00 deductible) of the total bill of service that was completed by POG Moving & Helpers Only.
2. POG Moving & Helpers is not responsible for damages occurring during transit. This is called Cargo Coverage and is required in Full Service Moves by Federal Law and follows the vehicle, the cargo, and the party responsible for the vehicle (own or rent).
3. POG Moving & Helpers may offer, at a prescribed rate, packing and loading materials including but not limited to:
a. Approved moving pads and/or blankets
b. Approved storage/ long term- disposable pads
c. Shrink Wrap and Tape
d. Other packing supplies including, but not limited to, proper box materials for packing service
4. POG Moving & Helpers onsite team lead will represent management in regards to any and all matters through the course of the order and transfer any and all information to in house management for review and conclusion
5. POG Moving & Helpers requires complete and full payment for any and all services prior to any agreement or settlement under the
Customer Courtesy Warranty Coverage
1. Additional terms and conditions may apply, please ask any and all questions prior to scheduling- we are here to help
Full Service Only Moving
POG Moving & Helpers complies with all U.S. DOT Standard Weights & Measures under FMCSA with providing two(2) Value Protection Policies for all Full Service Moving.
POG Moving & Helpers Standard Limited Liability Policy (FMCSA Federally Compliant Released Value Protection) is provided FREE to all customers:
1. A rate of up to $0.60 per pound per damaged part, not the entire item. This same coverage applies to any verified missing item(s).
2. POG Moving & Helpers Cargo Coverage included and up to $5,000.00
3. SafeMove Policy or its equivalent (3rd Party Policy applied as a courtesy on ALL interstate loads
a. This policy protects customer’s items in the event of a fire, vehicle accident, water damage, and other “Acts of God” up to $5,000.00.
4. IT is the responsibility of the customer to provide an Inventory sheet prior to the start of the moving team and to review it with the team lead
5. A blank inventory sheet may be provided, as a courtesy
POG Moving & Helpers Limited Full Liability Policy (FMCSA Federally Compliant Full Value Protection) is available to all customers:
1. POG Moving & Helpers Limited Full Liability Policy is available for an additional fee above and beyond your move and/or quote rate
2. POG Moving & Helpers and its’ affiliates may opt to repair damaged or missing items as determined by FMCSA
3. POG Moving & Helpers and its’ affiliates may opt to replace damaged or missing items of like, age, condition, and/or similar kind
4. POG Moving & Helpers and its’ affiliates may opt to offer a cash settlement for the cost of the repair or the current market replacement value based on like, age, and/or condition
POG Moving & Helpers recommends that all customers acquire an independent, 3rd party, property insurance policy/rider (please refer to your homeowner’s or renter’s insurance agent/broker) for any and all items that customer(s) deem valuable, irreplaceable, expensive and/or otherwise.
1. POG Moving & Helpers is NOT an insurance agent, broker, or provider and does not promote or support any insurance agency.
Any and all Customer Damage Claims must be reported to the team lead by the completion of the job order.
1. POG Moving & Helpers requires complete and full payment for any and all services prior to any agreement or settlement under any and/or all Full Service Moves otherwise the customer is concluded to be in breach of agreement
2. POG Moving & Helpers is not responsible for damages and/or missing items that
a. Not moved
b. Not on a completed inventory sheet that is provided to POG Moving & Helpers prior to the start of the move
c. Boxed, crated, bagged or any item(s) that is/are not visible to the moving team for the purposes of known condition and/or existent during the course of your move
Addendum A. Oversized and Overweight Items
POG Moving & Helpers and its affiliates are an established, licensed, and professional moving service. For purposes of liability protection for our crew members and our clients as well as our client personal possessions this document is to serve as clarification and special requirements for, including but not limited to, oversized and overweight items a client may require moved and or delivered.
List of Items (included but not limited to):
These and other types of items may require one or more of the following additional service requirements:
POG Moving & Helpers is able to assist with most if not all facets of moving these types of items for an additional fee or a referral to a specialized vendor. It is important that your possessions are moved safely and our crew is safe while moving these types of items.
It is up to you, the client, to notify us before scheduling and arrival of a move of any items that may meet the above descriptions or any questions. Please send a photograph, email, make, and model number to: moving@pogllc.com. Feel free to contact us directly about any questions you may have as we are more than willing to help.
If at any time during the course of the initial walk-through and/or the move the crew lead determines an item qualifies within this category it will be immediately referred to management. Management will determine and assess with the assistance of the crew lead the need for any additional crew, equipment, material, or specialized vendor at an additional cost to the client. The client reserves the right to refuse any recommendations and fees. The client will assume the responsibility to move that item independently of the existing move order at their own and separate cost.
Please feel free to contact us regarding any matters as our customers are our number one concern.
Cordially.
POG Moving & Helpers Management
Addendum B. Non-Insurable Items List
Non-Insurable Items List: Please refer to the following as a list of included, but not limited to, the following items that cannot be protected under ANY COMMERCIAL insurance policies.
1. Any and all pre-packed items, factory sealed items. This includes, but not limited to
a. Food
b. Glycerin
c. Fuel and combustibles’
d. Oil(s)
2. Any and all pressboard, MDF, (Ikea, Walmart, and similar) furniture which is designed to be stationary upon build and unassembled for moving.
3. Any and all items that have preexisting damages and repairs.
4. Any and all, including but not limited to:
a. Aquariums
b. Pottery and ceramics
c. Concrete, granite, marble
d. Exterior fragile items that have not been properly packaged.
5. Any mechanical condition of, including but not limited to:
a. Electronics
b. Appliances and/or similar
6. Any and all, including but not limited to:
a. Stock/bond(s), currency
b. Fur(s)
c. Jewelry
d. Collectibles
e. Guns, ammunition.
7. Any items that are overweight/oversized, in excess of 300 pounds, may require specialized equipment and/or handling, as determined by the crew and/or on Addendum A.